Nigerians using bank services have been lamenting the state of technology infrastructure used by most of the banks. Findings by Gistmaster.com show it was easier for a camel to pass through a niddle hole than for them to access payment using ATM machines.
Worse still, most of those abroad trying to send payments home via internet services were caught in the web of ‘the server is down’ notice. A UK resident who spoke to gistmaster.com said it was frustrating to get payment done through the Gtbank website. As expected, there was huge turn out at branches of most financial institutions on Wednesday after the holiday.
Most branches of GTBANK witnessed long queues. Most customers believe that GTBank has one of the largest customer base but they should spend more money on building their IT infrastructure to be effective. The queues persisted on Thursday 28 April 2011 with most of ATM machines witnessing interrupted server service and the long queues inside the banks unbearable.
GTBANK, Founded by Fola Adeola and his Tayo Aderinokun is regarded as one of the best banks in Nigeria. It has a commendable customer base. After the short crises in the banking sector involving the arrest of some bank CEOs, most people left the affected banks to open account with GTbank and others. Those who spoke to gistmaster.com think if Nigeria must move forward in transactions,banks should invest well on IT.