How you can retrieve your missing MTN SIM within 5 Minutes!

How you can retrieve your missing MTN SIM within 5 Minutes!

When I misplaced my MTN phone number at the Eyo Festival in Lagos, I thought it was going to be difficult to do a SIM swap. Sim Swap is the process of getting your old SIM card replaced with a new SIM using the old number.

There are various reasons why people do this. Some do so because their phone is either stolen or missing. In some situation, some do phone swap because their phone sim is damaged.

  1. Immediately, I noticed that my phone was missing, I dialed 180 the MTN customer care number on another phone. The attendant told me to visit any MTN Customer Care Centre. He asked me not to block the number yet. Otherwise, I would take a longer procedure.
  2. According to the attendants, the requirement for replacement of MTN sim card replacement is a valid ID card such as International Passport, National ID card or Driver’s license. He asked me not to block the line yet.
  3. The attendant told me MTN Relationship /customer care service centers usually close by 5 P.M. Luckily, they open on Saturdays. I checked my time, it was already 4.20 PM.
  4. I gave it a try.
  5. I got to the MTN Customer Care office and I was given a form to fill. I also gave them my ID. The customer care officer made a photocopy. You need to write six numbers that you call frequently.
  6. After passing the form to the CC Officer, he checked and asked me for a payment of N150 only (One hundred and fifty Naira only).Then he gave me a new sim with my old number on it!
  7. On my way out, he told me to allow the SIM card propagate. He said in the next two hours the new sim should work.
  8. Two hours later, I inserted the sim. A call came in and I knew that my old mobile number is back!

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40 Responses to "How you can retrieve your missing MTN SIM within 5 Minutes!"

  1. Emmanuel   December 20, 2017 at 4:46 pm

    Hello… please can my birth certificate be used in place of an ID?

    Reply
    • gistmaster   December 21, 2017 at 8:38 am

      I am not sure about that.Besides,why do you need to take your birthday certificate all the way.Lol

      Reply
    • James   May 9, 2019 at 10:05 am

      I tried to do my sim card welcome back.and the attend told me that the sim card has alright done welcome back before but i haven’t done that before

      Reply
  2. NANCY MAPEMPENI   December 29, 2017 at 2:36 am

    I lost my sim cards the first day I received my contract phone and never used them. I really don’t know the numbers ! PLEASE HELP

    Reply
    • gistmaster   January 1, 2018 at 9:21 pm

      It depends. If you have details of the place you got the contract phone from.Whether a store or office, they will definately have details of the information you filled.Let me know the outcome.Good luck.

      Reply
  3. kushimo   January 14, 2018 at 1:08 pm

    my phone is stolen and I need to retrieve my sim card the problem their is I’m not the one that registered the sim it was given to us in school free and registered how can I get my sim back ??

    Reply
    • gistmaster   January 15, 2018 at 2:18 am

      No probs with the name on it.You didn’t specify whether the sim was MTN,Airtel,Glo, 9Mobile or Ntel.
      Visit the nearest telecom customer care centre near you, depending on the network that you are using.

      Reply
  4. Joseph   January 16, 2018 at 4:09 pm

    Can i use my BVN 4 THE welcome back?

    Reply
    • gistmaster   February 19, 2018 at 5:51 am

      No you can’t. MTN is not a bank.

      Reply
  5. Joseph   January 16, 2018 at 4:10 pm

    Can i welcome back my line with my BVN?

    Reply
    • gistmaster   January 17, 2018 at 10:13 am

      You don’t need a BVN for the MTN Welcome back!

      Reply
  6. Dozie   January 29, 2018 at 5:29 pm

    I don’t have any of the ids requested

    Reply
  7. Gabriel   February 2, 2018 at 12:02 pm

    I can I do the welcome back for my MTN sim if am I Italy

    Reply
    • gistmaster   February 19, 2018 at 5:55 am

      I am not sure about that because you have to present required document at MTN customer care centre in Nigeria to facilitate the welcome back.Doing the welcome back in Italy is like you are saying you want to do a UK Vodafone welcome back in Nigeria.It is not possible.

      Reply
  8. Saniyo Ephraim   February 2, 2018 at 6:05 pm

    Can i retrieve a line that wasn’t registered by me..?

    Reply
  9. oreoluwa   February 4, 2018 at 7:16 pm

    pls what if I don’t have all the required ID?

    Reply
  10. MICHEAL   February 16, 2018 at 4:40 pm

    Pls i dnt have any ID to present. please help me. its mtn

    Reply
    • gistmaster   February 19, 2018 at 6:03 am

      You might need to do affidavit. Betterstill, call 180 on any MTN line. They will guide you on the steps to take.

      Reply
  11. josiah dangiwa   February 18, 2018 at 4:06 pm

    my line or rather sim card got missing which i try welcome for some year it was not done and i need the line what should i do

    Reply
    • gistmaster   February 19, 2018 at 6:02 am

      Visit any of the MTN customer relationship centres or simply call 180 on any MTN line. It is toll-free. They will guide you on what next to do.

      Reply
  12. tolu   February 24, 2018 at 7:42 pm

    My mtn sim got damaged how much is it to retrieve another one and how soon will it work

    Reply
    • gistmaster   February 26, 2018 at 1:37 am

      The amount is N150. That is the cost of new sim and that is what they will charge you.It will start working same day!

      Reply
  13. humphrey   February 27, 2018 at 1:00 pm

    can voters card be used for my sim retrival?

    Reply
  14. John   March 20, 2018 at 3:06 pm

    Please my location to MTN office is very far, is there any website to welcome back my lost sim?

    Reply
  15. ADEBAYO OLUWAYEMISI   April 25, 2018 at 7:07 pm

    BUT I was charged 1000 Naira today at the Ikorodu centre not 150 Naira I paid was given a welcome back sim pack and they said that’s all. Besides, its over 4 hours or more my sim is stil not activated yet. Please why is mine different? and why is my sim not working yet, I mean the new sim given to me at MTN centre today for swap? 08065732629.

    Reply
  16. ADEBAYO OLUWAYEMISI   April 25, 2018 at 7:17 pm

    Your Ikorodu centre charged me 1000 NAIRA today for sim swap , i paid but my sim is not working yet till now. Please any reason for this.

    Reply
  17. Adeleke Monsuru   May 5, 2018 at 5:45 pm

    please i lost my sim card today what can i take to mtn office for replacement

    Reply
  18. Ify   June 22, 2018 at 11:55 am

    I only have my work id card. I urgently need my sim, can’t i use it to retrieve my line?

    Reply
    • gistmaster   June 25, 2018 at 10:04 am

      You need a government issued ID.

      Reply
  19. Temitope   July 3, 2018 at 4:31 pm

    I lost my sim card and i went to the nearest mtn office and i was asked to bring 1,500 one thousand five hundred naira to retrieve my lost sim card and i don’t have mush pls kindly help me out

    Reply
    • gistmaster   July 9, 2018 at 10:53 am

      Tell them that you will report them to MTN officially as that is not the requirement. I am so sure it is not MTN Customer Care office. Call 180 toll free line on MTN number for more info.

      Reply
      • Patrick   April 11, 2019 at 1:25 pm

        Please my mtn sim was broken, i went to their head office but they said i need to provide a court affidevict &,ID card before doing the welcome back. I have a valid ID card but no time to go get the court affidevic. What can i do please??????

        Reply
  20. YoungThugYrn   July 4, 2018 at 11:01 pm

    Hi 👋 please can I retrieve my line even tho I retrieved it before?

    Reply
    • gistmaster   July 9, 2018 at 4:43 am

      Yes, you can!

      Reply
    • gistmaster   July 30, 2018 at 11:34 am

      Yes, you can.

      Reply
  21. Emmanuel Obarhua   April 13, 2019 at 1:02 pm

    Well done, this was helpful. In my case I lost my phone. Will go to their office. The last time I retrieved my line though, I paid more than N150.

    Reply
  22. Rufai Hammed Damilola   April 22, 2019 at 1:14 pm

    Please I Lost My Mtn Sim Pack Now I Want To Retrieve My Missing Sim Card Can It Be Possible

    Reply
  23. Wale   May 5, 2019 at 6:48 pm

    Pls i lost my Nigeria mtn line how can I retrieve it here in cote d’ivoire

    Reply
  24. Ayo   May 14, 2019 at 3:04 am

    I lost my mtn dim card, I went to the nearest mtn office, I was asked to provide 1k, ID card and The old sim pack and which I don’t have any. Is there any way I can do it myself or with your help?

    Reply
  25. Lilben   May 15, 2019 at 6:52 pm

    how did you possibly do that with bringing an affidavit for retrival of line…lol

    Reply

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